Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.
"NOTE: If selected for this position, you are required to perform ALL work onsite, based on the client's specified hybrid work schedule (currently onsite 3 days a week: Tuesday, Wednesday and Thursday)."
Application Engineer (Free Switch), Austin, TX
- FreeSwitch
- Media (Audio, Video, IVR)
- Preferred Integration experience using Java
Highly focused and self-motivated professional successful in the design, development and
deployment of large-scale multi-channel contact center applications
Over 5 years of experience in design, development, installation, configuration, testing and
support of IVR and Genesys applications
Experience with Free Switch
Worked extensively on Genesys projects for large customers
Preferred - Genesys Certified Application Professional
-Implemented GVP Solutions which includes installation, configuration, testing
and support of the platform. Requirements gathering, writing functional specification
documents and technical design specifications for IVR Applications.
-Experience in working with difference Nuance dialog modules including OSDM,NDM
- Experience in with working with different application frameworks like Genesys Studio,Genesys Composer, SAP VXML Framework, PTP and NDF.
-Experience in working Genesys mobile engagement and Genesys ORS. Design anddeveloped application using SCXML
- Genesys installation and configuration experience from versions 5.x through 8.x.
- Expert level knowledge on Management Framework, Enterprise Routing, OCS, GVP and WDE.
- Experience in building routing strategy to meet routing and reporting needs. Implementedskills based routing across different business units.
- Preferred - Genesys Certified Professional
- Preferred Computer Science Degree
Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it's like to be at the top; connect with one of our recruiters and apply today.
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