Type: Full- Time + Benefits (401K, PTO's, Insurances, etc.)
Responsibilities:
Create, organize, and formalize training materials into a cohesive training program for assigned products.
Disseminate information to the trainees via lecture and hands-on training and measure the impact and effectiveness of training at the conclusion of the training and on an ongoing basis.
Maintain training records for internal and external class participants as well as certifications obtained through third-party courses.
Perform technical support including dissemination of product updates to the field service and sales organization via telephone, email, field visits, and logistics support.
Promote products and services to potential and existing customers to generate leads for internal and external sales channel partners.
Perform product and parts RMA functions and administrative tasks for the RMA process.
Perform ISO action team functions to ensure that the SCD meets appropriate ISO standards.
Work with department managers to identify and develop specific department training and refresher training.
You can reach me @ 412-286-1185 OR anubhav.agarwal@mastechdigital.com