Organizational Change Management (OCM) is the application of processes and tools to guide organizations, teams, and individuals through the transition to and adoption of technology and business changes.
Organizational Change Management sits at the intersection of...
PEOPLE (change in knowledge, skills, and behaviors)
PROCESS (change in the "work")
TECHNOLOGY (change in technical systems)
Business OCM: Communication Lead
This person will lead the development of a communication strategy, plans and materials with the associated deliverables. These deliverables would include but are not limited to:
Develop a comprehensive communication strategy
Develop a comprehensive communication plan
Develop communication templates (Internal/External)
Develop master communication delivery schedule
This individual must have strong project management and planning skills. They must be comfortable and adept at communications (formal and informal) and have a solid understanding of communication strategies. They must be comfortable and effective in building relationships across the organizational spectrum, including executive (C-level) communication. They must be able to manage and leverage existing resources and dispersed often "dotted line" non OCM team members. This is a "hands on" role and includes deliverables development as well as strategy development and planning. This role will be under the direction and guidance of the program owner.
Responsibilities:
During the lifecycle of the program the OCM Communication lead will:
Developing an organizational change approach for varied complexity projects or program workstreams using a defined methodology, including sponsorship, communications, training, reinforcement, and resistance management
Developing communication strategies, plans and materials
Collaborate with project stakeholders (business users, HR professionals, IT) to identify user-specific communication needs based on roles, functionalities, and desired outcomes. Assess current communication preferences to design appropriate communication plans
Align communication strategies, plans and activities to tell a cohesive story across the entire program.
Develop and define strategies, frameworks, and roadmaps for communicating to diverse audiences
Maintaining a high degree of cross-functional team coordination
Skill Level
Demonstrated 5+ years of experience working with Organizational Change Management Communication tools and techniques, including:
Expertise in Organizational Change Management (OCM) activities such as OCM communication, OCM Training and OCM Readiness.
Experience in a framework for managing the effect of new business processes, new technology or changes in organizational culture within an enterprise.
Proven experience in creating and delivering engaging communication strategies.
Strong understanding of storytelling and communication methodologies.
Excellent communication, presentation, and facilitation skills, with the ability to captivate and engage diverse audiences.
The candidate should also have experience with design and development of Communication Plans and Materials
The candidate must be technology aware and should have experience with technology projects.
Other
This role is on-site (with hybrid options) and no travel expenses will be covered.