The Operational Readiness Coordinator's responsibilities include ensuring the Production Support Operations teams and Implementation teams are prepared to support and assist clients on all the service offerings. This includes preparing for teams for the introduction of new services, applications or features to the Client Implementation and production support teams. Preparing management reports, monthly key metric reports and audit reports, ensuring client certification scripts, testing documentation and program checklists have been completed and annual review of procedures and frameworks are conducted. This position will work with various Internal teams and subject matter experts to design & define processes and implementations as a liaison with Production Support Teams.
Qualifications required:
Bachelor's degree in business or an information technology-related field
3+ years financial industry experience including payments experience documenting operational processes and product requirements/specifications
Strong understanding in Agile methodologies and experience with Jira
Proficiency in MS Office Suite of tools
Strong verbal and written communication skills
Strong analytical and statistical skills
Detail oriented with strong organizational and problem-solving skills
Qualifications desired:
Degree related to business, and/or involving business analysis
Minimum 3 years professional experience in analytics position; banking background preferred
Experience with banking payment products, Operations and Technology
Able to work independently
Strong understanding of Risk, Compliance and Governance policies
Essential functions and responsibilities:
Maintain Operational Readiness program documentation
Monitor and report ongoing client certification results
Update/Maintain yearly audit spreadsheet and reports
Setup training sessions with product and technology teams
Oversee updates of daily process documentation
Work with banks/CU, fintech's and internal units on training and testing
Support Product team initiatives, including project meetings, bank test certifications and documentation
Participate in ongoing automation efforts for monitoring and reporting
Interact with implementation and production support teams on client requests
Success factors/job competencies:
Able to review functional and technical specifications and identify the support, documentation, training and monitoring requirements.
Possess the analytical skills to compare the expected application/system results to actual results.
Complete assigned work accurately and within the agreed upon schedule.
Possess the collaboration skills to bring various experts together to document production support requirements.