Cambria is seeking a dynamic and experienced Regional Business/Claims Manager (Non-Sales) to oversee and manage our Regional Product Representatives and Field Service Technicians. This role requires a passionate individual who is dedicated to providing exceptional service to our end consumers and business partners. The ideal candidate will possess strong leadership skills, attention to detail, critical thinking abilities, and a deep understanding of our products and services.
Essential Duties and Responsibilities:
Manage and develop a team responsible for supporting and servicing end consumers, business partners, sales, and operations teams.
Onboard, train and develop team members by educating them on the business, route to market, industry and how we service our customers.
Manage and de-escalate elevated claims by leading and directing a path to resolution through collaborative efforts with our business partners.
Review and evaluate service metrics to determine opportunities to improve performance and facilitate change in the market with our production and sales teams.
Travel within the sales region to develop and support the team and business partners to ensure the Cambria experience is consistently delivered to end consumers.
Create a more efficient and effective customer experience by developing and implementing new and existing business processes that improve operational performance and enhance touchpoints with our service teams.
Support and present at quarterly partner events, providing insights into the business and techniques for our partners to grow and develop their teams.
Perform other duties as assigned by management.
Qualifications & Skills:
Extensive experience in managing and developing teams.
Strong attention-to-detail, critical thinking and analytical skills.
Experienced customer relationship and conflict resolution.
Proven interpersonal, verbal, and written communication.
Detail oriented to analyze data, communicate and provide market trend analysis.
Strong process and project management skills.
Develop and maintain strong working relationships with internal and external partners.
Ability to apply logical reasoning to troubleshoot issues and find efficient solutions.
Experience in construction or trades; able to read and interpret blueprints and construction projects preferred.
Requirements:
Education: Bachelor's degree in related field or comparable experience, Master's Degree a plus.
Experience: 5+ years experience in Service and Claims Management, along with experience managing teams.
Systems: Advanced computer technology skills, Google Suites, knowledge of Salesforce or comparable CRM.
Managerial Requirements: Manage an assigned team of Regional Product Representatives and Field Service Technicians.
Additional Requirements:
Travel Requirements: Up to 40% to other Cambria Sales and Distribution Centers locations, valid driver's license.
Physical Requirements: Must be able to lift 50 pounds of Cambria samples or other Cambria materials.
Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products-and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas-philanthropy, our people, and the planet-we're doing just that.
For additional company information, please visit www.CambriaUSA.com
Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.
We are an equal opportunity employer.
Applicant Rights Under Federal Employment Law: FMLA, EEO, EPPA