The Program Manager manages daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals. Successful candidates will promote cohesiveness in the office environment.
JOB DUTIES
Manage compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules
Manage daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development
Manage the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs
Manage staff training and provide organizational leadership
Improve the economic standing of the program
Promote cohesiveness in the office environment
Manage day-to-day operations and client advocacy
Collaborate with stakeholders regarding delivery of services
Manage program score card, dashboard, and key performance indicators
Comfortable with public speaking
Communicate effectively
Manage compliance with applicable legal requirements, standards, policies, and procedures
Manage advanced reporting
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Manage complex service programs and special projects
Identify and implement process improvement efforts
Manage special projects including, but not limited to:
Annual review of policy and procedures
Annual review of standard operating procedures
Annual satisfaction survey
Large-scale enrollments and transitions as needed
Maintain necessary skills and knowledge to coordinate workflow
Manage marketing of services to referral sources
Participate in, and assign, professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Recruit, hire, train, and supervise employees
Represent company at stakeholder meetings, health fairs, and provider fairs
Manage deliverables and ensure timely completion of projects
Travel within the assigned geographic area as required
Manage client enrollment, assessments, and supervisory visits
Manage the development of the service/support plan and budgets
Manage Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
Manage payroll, authorization, and AR operations for the program
Bilingual preferred in various locations
Other duties as assigned
QUALIFICATIONS
Bachelor's Degree in related field preferred
4 years leadership experience preferred
Combination of education and experience
Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
Internals - The six month policy is being waived for this position
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.