Systal is a global managed network and security service and transformation specialist. We consult, deploy, and integrate multi-vendor technologies which help enterprise businesses maximise the security and value of their complex IT infrastructure. Across our 24/7 Network and Security Operations Centres, we manage over 200,000 assets across 78 countries, providing innovative and resilient solutions that help enterprises meet complex technology requirements, replace unsecure and ineffective legacy technologies, and securely solve today's critical IT and business challenges.
As part of our expansion into the US, we have opportunities for two Network Engineers who are still early in their careers to join us in Tampa. Please note, this is a shift based position that will require weekend work.
What will you be doing?
The successful candidates will be responsible for supporting our both our US and global clients, helping to deliver several technical projects and services out of our new Tampa NOC undertaking the following duties (including but not limited to):
Key Responsibilities: • Actively monitor network and server infrastructure to ensure uptime and performance. • Identify, troubleshoot, and resolve Level 1 network issues in a timely manner. • Escalate complex issues to senior NOC staff or other technical teams as required. • Perform routine checks and software updates to ensure optimal system functionality. • Provide first-level contact and convey resolutions to customer issues. • Track and report on any recurring problems and collaborate with other team members to rectify persistent issues. • Work with a variety of monitoring tools and technologies to oversee the network health. • Participate in a 24/7 shift rotation to ensure continuous network coverage. • Contribute to knowledge base and process improvement initiatives.
What skills and experience are we looking for? • Degree in Computer Science, Information Technology, or a related field. • Experience working in a NOC or similar technical support role. • Familiarity with network monitoring tools (e.g., PRTG, SolarWinds, Nagios,). • Understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP). • Basic knowledge of network hardware and operating systems. • Strong problem-solving skills and the ability to work under pressure. • Excellent communication and customer service skills. • Ability to work in a team environment and collaborate with cross-functional teams. • Certification such as CCNA, or similar is a plus.
Why come and work with us at Systal?
As part of the Systal team you will receive a competitive salary & benefits package, be part of an exceptional training and development programme Medical, Dental, Vision, Short-Term & Long-Term Disability, Life Insurance, 401(k), & Direct Deposit and work as part of a hybrid/flexible team.
If you're interested in becoming a part of the Systal team, send in an application today.
Systal Technology Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Systal Technology Solutions expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is not tolerated.