The Order Processing & Fulfillment Associate plays a crucial role in ensuring timely and accurate order fulfillment for the US market. This position requires a strong understanding of supply chain operations, including order processing, bill of lading management, and order completion.
The successful candidate will demonstrate the following key competencies:
Core Competencies:
Order Accuracy and Timeliness: Consistently process and fulfill customer orders accurately and within specified timeframes, minimizing errors and delays.
Supply Chain Knowledge: Possess a strong understanding of supply chain operations, including order processing, bill of lading management, and order completion.
Problem-Solving and Decision-Making: Identify and resolve order and shipment-related issues efficiently, escalating complex matters to the manager as needed.
Communication and Collaboration: Effectively communicate with internal and external stakeholders, including warehouse teams, logistic partners, and retail partners, to ensure smooth operations.
Attention to Detail: Maintain a high level of accuracy in all tasks, ensuring that shipping documents and routing requirements are precise.
Organizational Skills: Prioritize tasks, manage time effectively, and maintain a well-organized workspace.
Experience working on accounts for big box retailers such as Walmart, Macy's, Amazon, Bed Bath & Beyond, Target, etc
Key Performance Indicators (KPIs):
Order accuracy rate
On-time shipment rate
Average order processing time
Resolution time for order and shipment issues
Customer satisfaction ratings
Compensation range $60,000 - $65,000 + comprehensive benefits package that includes PTO, 401K w/ co match