We are seeking a friendly and detail-oriented Customer Service Representative to join our clients team. In this role, you will be responsible for handling inbound and outbound customer calls, assisting with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have excellent communication skills, we want to hear from you!
Key Responsibilities
Answer inbound calls and respond to customer inquiries in a timely and professional manner.
Provide information about products and services, resolve issues, and process orders.
Document customer interactions and update account information accurately in the system.
Escalate complex issues to supervisors when necessary to ensure prompt resolution.
Assist with outbound calls to follow up on customer inquiries, confirm appointments, or conduct surveys.