Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
About the Role
As Senior Field Quality Project Manager, represent all divisions of Hussmann manufacturing to customers within your assigned region while collaborating with multi-regional and cross functional teams and third part contractors, to achieve desired results within budget and to specified quality and customer requirements, and within the project schedule. Support the development of organizational and departmental processes to improve product release and delivery execution speed and effectiveness, including analyzing and supporting the implementation NTD, NPD, and COD requests as required. Perform field installation and commissioning and lead in root causing field reported Hussmann product issues, ensuring customer support objectives are met within budget, on time, and with required quality and functionality.
Responsibilities
Effectively manage field projects within budgetary guidelines
Effectively manage individual utilization - including maintaining itinerary plans and proactively communicating to manager and leads when schedule permits special project work
Collaborate with cross functional teams to meet project objectives, drive root cause, and mitigate customer risk
Provide customer support related to the delivery and startup of sustaining and new products
Participate in meeting cadences as required with cross functional teams to ensure robust support plans for field escapes, issues, large customer start up projects, and new products and controls start ups
Champion projects to completion
Support process improvement activities
Oversee complex order and new product builds
Drive cross-functional accountability related to Field Quality to mitigate customer risk
Document onsite findings utilizing the field report creation process
Utilize the Field Escalation process when applicable
Perform standard FQS duties
Conducting plant and customer site audits to identify opportunities for continuous improvement of product and processes
Interact directly with customers, contractors, technicians, and engineering providing advanced level technical expertise in order to instill confidence in Hussmann equipment, installation, technical support, and service and will also have the experience to provide startup support on refrigeration systems and merchandisers as needed
This position is customer facing; therefore, professionalism is of the utmost importance as the FQS is viewed as Hussmann's "technical expert"
Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up
Mentor and develop emerging FQS team members in the startup and functionality of Hussmann products
Facilitate/Coordinate Training as required
Provide Peer to Peer Training
Create Training Material as required
Champion employee engagement initiatives
Qualifications
Minimum High School Diploma, Technical Degree and/or Bachelor's Degree preferred
Required Skills
A minimum of 7 Refrigeration/HVAC or related industry experience
Must have advanced industry product knowledge; hands on understanding of complex refrigeration systems; and advanced knowledge of electrical controls and equipment
Field project management experience
Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word
Experience facilitating meetings with cross functional teams preferred
Experience managing complex customer start ups
Ability to speak effectively before groups of customers or employees of organization
Manufacturing new product launch/build experience a plus
Mobility within work facilities including manufacturing and installation sites
Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center)
Up to 70% independent travel to manufacturing and customer sites
Preferred Skills
Build efficient, realistic plans and detailed actions to achieve objectives; Sets priorities effectively and organizes information; holds self and others accountable to project milestones and results
Takes accountability for getting work done; is resourceful in identifying creative solutions to difficult problems
Demonstrates effective consulting, negotiating, and persuasive skills to diverse audiences, promoting constructive confrontation and issue resolution; Presents information in a clear and accurate manner
Strong business acumen: Ability to drive strategy, influence practices, processes and policies that result in competitive advantage; Continuously works to improve value through process improvement
Understands customer and market demands; proactively ensure customer requirements translate into program requirements, responds promptly to customer needs and advocates resolution of issues important to stakeholders
Strong ability to collaborate with cross functional teams with ability to influence and create action
Pay range and compensation package
The salary or hourly range of $74,035 - $142,375 is just one component of Hussmann's total package. Actual compensation varies depending on the individual's knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.
Equal Opportunity Statement
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.