Our client, a rapidly growing law firm is seeking a Pre-Litigation Manager
Location: this would be on-site 5 days a week in Miami Lakes*- Miami Lakes, FL 33014
Salary range: $60,000 to $85,000 per year based on experience + Competitive benefits package including health, dental, vision insurance, 401(k) match, paid time off, and opportunities for career advancement.
Job Description:
Develop recommended standards and guidelines for: screening, referral, information for case review, advice, and brief service.
Maintaining relationships with cross-functional teams.
Direct management and supervision of centralized team activities and collaboration with unit managers and practice group leaders.
Develop practice standards and monitoring systems to ensure quality control.
Accomplishes department objectives by managing staff; planning and evaluating department activities.
Ensures a safe, secure, and legal work environment.
Develops personal growth opportunities.
Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
Coaches, counsels, and disciplines employees.
Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
Establishes strategic goals to accomplish monthly KPIs.
Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
Contributes to team effort by accomplishing related results as needed.
Participates in leadership trainings to improve managerial skills and contribute to team performance enhancement.
Coordinates team trainings ensuring all team members are well-prepared to deliver outstanding service.
Fosters leadership development within the team through coaching and training initiative's
Serves as the primary contact for addressing escalated client issues promptly and effectively, ensuring high client satisfaction and adherence to company standards.
Engage with clients who are considering terminating their relationship with the firm, aiming to persuade them to continue and sustain their business with us.
Contacts clients who have provided feedback on poor service experiences during exit interviews.
Working Schedule: Monday trough Friday 9:00AM ET - 5:30PM ET
Qualifications:
Must be fluent in English and Spanish.
Proven experience in a management or supervisory role.
Strong organizational and leadership skills.
Excellent communication and interpersonal abilities.
Must consistently be on time and reliable.
Must work well in a team environment.
Must have excellent written and verbal communication skills, including the ability
Must successfully communicate with other employees.
Must have proficiency in using computers and relevant software.
Must be able to prioritize tasks effectively.
Must possess strong multitasking and time-management skills.
Must have strong phone contact handling skills and active listening abilities.
Must have a passion for delivering exceptional customer service.
Must have the ability to handle customer complaints and provide appropriate
solutions.
Must be able to adapt to a fast-paced and changing work environment.
Must have a keen eye for detail to ensure accuracy and thoroughness in all tasks.
Please submit your resume for consideration!
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