The Center Manager has a highly visible role in the organization and is responsible for overseeing and optimizing the operational efficiency and effectiveness of a care center. This role involves strategic planning, resource management, and collaboration with clinical and administrative teams to ensure high-quality patient care, profitability, and overall operational excellence.
DUTIES AND RESPONSIBILITIES:
Responsible for best-in-class patient experience at care center which includes implementing initiatives to enhance the patient experience and satisfaction.
Accountability and management of Care Center P&L which includes working with the finance team to develop and manage budgets for their care center and analyzing financial data to implement strategies to achieve financial goals.
Collects and analyzes care center data to maintain and improve center quality, efficiency, and overall profitability.
Responsible for addressing and resolving all operational issues within the care center.
Responsible for training and leading Care Center team (e.g. MA, Front Desk, Referral Coordinators) as well as their ongoing professional development.
Contribute to the development and execution of the organization's strategic plan and goals including overseeing and leading care center performance.
Work closely with other department leaders, including operational leaders, VBC, finance, and human resources, to achieve organizational goals.
Drives efficient patient flow throughout the care center, identifying issues and implements corrective action and solutions as needed.
Ensures compliance with all company priorities, policies, and procedures and applicable federal, state, and local regulations.
Proficient in all staff tasks and duties at a level adequate for training and developing employees in the performance of those tasks and duties. Able to provide corrective actions as needed.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES: Yes
QUALIFICATIONS/REQUIREMENTS
Bachelor's degree in healthcare administration, business administration, or a related field. Master's degree is a plus.
Strong background in managed care with accountability in center level P&L.
At least 3 years of experience in healthcare operations management.
At least 2 years of experience in managing medical clinics or healthcare facilities.
Strong leadership and team-building skills.
Strong verbal and interpersonal skills.
Strong problem solving, critical reasoning, and decision-making skills to analyze situations, determine risks, and proactively find solutions to resolve current issues and prevent future inefficiencies.
Strong organizational skills and attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of organizational patient care goals.
Ability to analyze operational data and make informed decisions.
Ability to motivate and inspire teams to achieve operational goals.
Ability to navigate and learn the organization's technology such as EMR, Phone System, etc.
Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software including PowerBI.
WORKING CONDITIONS
General office working conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee will be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. Frequent travel is required, often up to several hours of driving per day. Manual dexterity is required to use desktop computers and peripherals. Exposure to variable weather conditions is likely.
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually moderate.
TRAVEL
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.