We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Call Center Representative is responsible for the accurate and timely response to customer service based questions over the phone and via email.
Responsibilities of the Call Center Representative:
Answer incoming phone calls
Document phone calls in Sharepoint
Receive and respond to incoming emails
Route calls to appropriate departments
Maintain files of information
Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies
Other duties as assigned
Requirements of the Call Center Representative:
Over 1 year of previous customer service / data entry experience
Listens well with the ability to communicate effectively both in verbal and written communications
Presents a professional image in the office
Strong attention to detail
Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor