The Customer Service Specialist is responsible for efficiently managing inbound and outbound calls in a professional fashion and performing complex review of documents to provide excellent customer service all while maintaining the integrity and confidentiality of the claims data. The candidates assist callers with general questions about the project, help callers register and/or navigate the portal, and escalate the call when needed.
Logistics & Compensation:
This is 4-month contract to hire opportunity. It will be onsite during the training period and then shift to a fully remote role!
Pay: $22.00/hour
Compensation:
$22/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.