The House Manager is responsible for the day-to-day operations and upkeep of a private household, ensuring that the property is well-organized, clean, and running efficiently. This role includes supervising and coordinating household staff, managing schedules, overseeing maintenance, and ensuring high standards of hospitality and service.
Key Responsibilities:
Staff Supervision & Coordination: Recruit, train, and supervise household staff (e.g., housekeepers, chefs, gardeners), manage staff schedules, and ensure proper coverage for daily tasks and special events.
Maintenance & Upkeep: Oversee property maintenance, schedule repairs, and coordinate with vendors and contractors for any repairs, renovations, or services needed.
Inventory Management: Keep track of household supplies, manage inventory, and ensure supplies are restocked.
Budgeting & Expense Management: Track household expenses, prepare budgets, and manage invoices and payments related to household operations.
Event Coordination: Plan and coordinate any events hosted on the property, including setup, guest arrangements, and cleanup.
Household Organization: Organize and maintain all household areas, ensuring a neat, orderly, and aesthetically pleasing environment.
Guest Services: Act as a main point of contact for family members and guests, providing a welcoming environment and accommodating any special requests.
Scheduling & Calendar Management: Maintain and update household and personal calendars, ensuring all appointments, events, and tasks are scheduled and planned for.
Safety & Security: Ensure the security of the household, monitor systems (e.g., alarm, surveillance), and implement best practices for emergency preparedness.
Qualifications:
Experience: Experience in a similar role in a private household, luxury hotel, or estate setting.
Skills: Strong organizational and multitasking skills, excellent communication and interpersonal skills, budget management, and the ability to work well under pressure.
Discretion: Demonstrates a high level of confidentiality and professionalism.
Problem-Solving: Quick and adaptable in solving unexpected challenges in household operations.
Education: A degree or certification in hospitality management or related field is a plus.
Technology: Proficient in using scheduling software and Microsoft Office; experience with budgeting software is an asset.
Work Environment:
This role may require flexibility with work hours, including evenings, weekends, and holidays based on the needs of the household.
Ability to handle physically demanding tasks, such as lifting and organizing household items, is required.