Interstate Cold Storage is a leader in cold storage, shipping, and distribution, with a network of facilities strategically located across the Mid-West. For over 30 years, our family-owned company has been committed to providing cost-effective refrigerated services as well as outstanding customer service and logistics. Among IARW members, Interstate Cold Storage ranks amongst the largest 25 public cold storage warehousing companies in North America, with five locations and nearly 22 million cubic feet of refrigerated space.
We are seeking a Customer Service Representative for our Lincoln Parkway Location. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail as well as incorporating new and effective ways to achieve better results.
Responsibilities
Emailing with carriers to secure appointments.
Professional communication with customers, carriers and coworkers.
Accepting EFS, cash and checks paid by drivers.
Checking in drivers.
Work with operations on notating orders that have been picked.
Learning core CSR responsibilities as backup.
Process inbound and outbound shipments and their paperwork.
Work with inventory control when inventory is missing.
Occasionally (but rare) take laptop home.
Requirements
Proven experience in an administrative role.
Knowledge of computer systems.
Working knowledge of office equipment.
Thorough understanding of office procedures.
Excellent organizational and time management skills.
Excellent written and verbal communication skills.
Proficiency in MS Office.
Interstate Cold Storage Inc. offers a comprehensive benefit package including health, dental, vision, short term disability, 401k, paid vacation and paid holidays.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 - 45 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Ability to Commute:
Fort Wayne, IN 46803 (Preferred)
Ability to Relocate:
Fort Wayne, IN 46803: Relocate before starting work (Required)