We have a great opportunity for a Customer Service Representative for one of our best clients in the St. Petersburg, FL area! If you have experience in this area, this might be a great opportunity for you!
Position: Customer Service Representative
Position Scope:
The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.
Position Responsibilities:
Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
Uses strong customer service ability to provide value added services in a timely and accurate manner.
Position Details:
Location: Hybrid after 90 days - St. Petersburg, FL area
Pay rate: $20/hr.
Assignment Length: Temp
Start Date: ASAP
Shift Hours: First shift
Position Requirements:
High School diploma or equivalency
Outstanding telephone and interpersonal skills.
Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
Excellent computer skills and proficiency with Microsoft Office
Experience using Salesforce and/or SAP strongly preferred
Minimum 1 year of data entry experience required.
Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
Must be able to handle multiple tasks at one time with a high attention to detail.
Skilled at suggestive selling and providing alternative solutions to accounts.
Ability to work overtime when required.
Must have long-term authorization to work in the U.S.
Ability to utilize computer, mouse, keyboard for up to 8 hours per day
Ability to report on-site to office at minimum 3 days per week