Our client is looking for a Mailroom Assistant who would support to print and sort letters, utilize mailroom machines for folding, stuffing, and postage; scan mail, receive mail, send outgoing mail and adhere to contract SLAs. Responsibilities include: • Offer non-clinical support to other programs as needed, ensuring flexibility and adaptability in meeting organizational requirements • Ensure accurate and prompt submission of all administrative-related documents to relevant parties • Act as a liaison with internal and external customers, fostering positive and professional relationships to facilitate an effective review process • Attending training and scheduled meetings, maintaining up-to-date information for case preparation • Uphold medical records confidentiality through proper use of computer passwords and secured files, adhering to HIPAA policies • Answer calls and demonstrate proper telephone etiquette and communication skills in alignment with Acentra Health's policies, procedures, and guidelines • Cross-train to perform duties of other contracts within the Acentra Health network, contributing to a flexible workforce to meet client/consumer needs • Fulfil other assigned duties to meet contract deliverables and organizational requirements
Required Skills & Experience • High school diploma or GED equivalent • 1+ years of experience in administrative or records management • 2+ years in customer service position and be familiar with health care • Comprehensive knowledge of office environments and business processes • Proficiency in Microsoft Office applications and Excel, ensuring efficient utilization of essential software tools
Preferred Skills & Experience • Familiarity with government structures and related programs is advantageous • Ability to multitask, prioritize, and provide service to a diverse range of customers • A proactive approach to continually assess office functions and report potential issues to the Director • Capability to track provider issues and report them appropriately