GO Systems is responsible for the tooling and system needs impacting numerous operational partners within Meta's Global Operations Team. We are seeking a seasoned Systems Project Manager with experience working directly with engineers building and launching software products 0 to 1, managing front-end and back-end software and database requirements, and collaborating with diverse stakeholders or cross-functional partners. A strong candidate will have experience with designing and implementing scaled review workflows (e.g. content review), and networked tooling systems.
Responsibilities:
Coordinate projects, making detailed plans to accomplish goals and directing the launch, testing, implementation, or iteration of technical activities in support of tooling, systems, and operations.
Present and explain proposals, reports and findings to clients.
Work with Systems Program Managers (SPM) across multiple programs to support the needs of the business.
Identify opportunities in existing processes to streamline, optimize, and standardize processes
Assist with the development of standards, and apply these to track, monitor, report, resolve, or escalate issues.
Effectively managing, developing, and training the larger team on new processes.
Ensuring that all processes used by the global team are thoroughly documented and regularly improved.
Conducting, analyzing, and sharing results from service and operation performance reviews.
Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
Systematically interprets user problems and identifies solutions and possible side effects.
Consult or negotiate with clients to prepare project specifications.
Minimum Qualifications:
8+ years of experience in operations for a tech company, consulting, operations or similar roles.
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
Strong ability to work independently and manage ones time.
Strong leadership and mentoring skills necessary to provide support and constructive feedback.
Strong knowledge of production processes, quality control, costs and other techniques for maximizing efficiency and effectiveness in launch and production.
Strong knowledge of business and management principles involved in strategic planning, resource allocation, and the software development lifecycle.
Strong ability to take both a narrow focused view and a high level systems view to understand and articulate implications of small changes to overall systems, and vice versa.
Strong ability to interpret and translate operational requirements into technical needs
Strong knowledge of computer software, such as SQL, Google Suite (Google Docs, Sheets, Slides, etc), Visio, Lucid Charts, etc.
Some knowledge of programming languages, such as Python, C++, or JavaScript, strongly preferred.
Education/Experience:
Bachelor's degree in business administration or a related field.