Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Customer Service Representative - Remote
** TITLE: Customer Service Representative - Remote
** LOCATION: REMOTE || (Must reside in California)
** DURATION: 6 months contract with high potential of extension.
** PAY RATE: $18.83/hr. on W2 contract.
** WORK SCHEDULE: Candidates must be flexible to work within a 24/7 call center environment, although there is only day, and midday shifts available (no graveyard shifts).
** SHIFT / WORKING HOURS: 9:30 am - 6:00 pm (Tue - Sat); 9:30 am - 6:00 pm (Sun - Thu); 1:30 pm - 10:00 pm (Sat - Wed); 10:30 am - 7:00 pm (Fri - Tue).
** SCHEDULE / WORKING DAYS: Tue - Sat, Sun - Thu, Sat - Wed, Fri - Tue.
** SELECTION PROCESS: Video interviews via Zoom /MS Teams
IMPORTANT / WORK-FROM-HOME RELATED:
A wired LAN connection from the modem/router to the desktop or laptop is mandatory. Wireless connectivity is not permitted.
The client will provide a 2-meter LAN cable. If a longer cable is necessary due to the distance between the modem/router and workspace, the candidate is responsible for acquiring the required length.
Candidates must have a table and office chair.
Candidates are expected to use video during training, team meetings, and as required by the client.
Candidates must reside in California
JOB RESPONSIBILITIES:
The main function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Specialist is responsible for determining the client's issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
JOB REQUIREMENTS:
Education: High school diploma or GED 0-2 years customer service-related experience required.
Candidates must have customer service experience, particularly in high call volume environments.
Previous experience with computer applications, such as MS Outlook or data entry software.
Ability to accurately document and record customer/client information.
Proficiency in computer software navigation and dual screens is essential.
The ability to handle complex calls, demonstrate critical thinking, and problem-solving skills is crucial.
Strong communication skills are a must.
Preferred Skills: A pharmacy background is preferred but not mandatoryBi-lingual candidates who speak Hmong, Spanish, or Mien are preferred.
I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Recruiter Name: Lalit Malgotra
Title: Professional Recruiter
Phone: lmalgotra@ameritconsulting.com
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws