*This position is NOT remote and requires candidate to be in-office, located in Irvine, CA*
Level I - II IT Technician: On-site & Remote Support Position
RNC, Inc. is seeking the ideal candidate to join our team as a Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills. This position will require you to be onsite at client locations in Irvine a minimum of 3-4 days a week, so effective communication skills and a professional appearance are a must!
A successful candidate will have:
Effective communication skills with non-technical clients
Great problem-solving skills
Strong Microsoft Active Directory experience
Office 365 and Azure knowledge
Meraki product experience
Datto product experience
Sharepoint / OneDrive & Teams experience
ITGlue experience
Bonus experience: Autotask and ConnectWise
This position includes the following responsibilities:
Serve as an escalation point for Help Desk tickets. Support, troubleshoot, research, and resolve computer hardware and software problems related to:
operating system and application installations,
network, hardware deployment and recovery, and
installation and upgrade of new and existing computer equipment.
Build, configure, and modify workstations, including:
installation of operating systems, applications, and company-specific files,
configuring security settings,
adding hardware drivers, and
updating and patching operating systems and applications.
Perform maintenance tasks and configuration with desktop management software tools including:
software updates and patches,
remote control tools,
application inventory and management,
inventory reporting and IT asset management
imaging computers
Establish and maintain user accounts and passwords in accordance with company information security guidelines.
Expectations:
A high degree of accuracy and attention to detail
Able to work independently, multi-task, and take ownership of various parts of a project or initiative
Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements
Great organizational skills. Able to prioritize tasks while handling various projects simultaneously
Work with internal teams and cross-functionally
Two to three years Managed Service Provider (MSP) experience preferred
Good driving record required
We are looking for candidates with a minimum of 2 years of IT experience in a business environment. (preferred)
Job Description
Customer service
Desktop support, manage client requests
Communicate with vendors
Evaluate and document client systems
Install software, hardware, troubleshoot Windows OS, backups, and other computer infrastructure
Configure workstations, deploy tablets, phones, printers, and imaging solutions
Manage support tickets and escalation
Respond to system alerts, outages, and service requests
Perform other work-related duties as assigned.
Job Type: Full-time
Schedule: Monday-Friday: 9am - 5pm
Expectation: in-person 4 days a week, with option to work remote 1 day a week (TBD)
Benefits include:
PTO
Paid Holidays
Health Insurance
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Benefits:
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Aliso Viejo, CA: Reliably commute or planning to relocate before starting work (Required)