Job Description: • Inbound lead follow-up and outbound cold calls and emails. • Understand customer needs and requirements. • Maintain accurate and frequent customer information within internal database systems. • Route qualified opportunities to the appropriate sales executives for further development and closure. • Qualifying, following up, and tracking sales leads in Salesforce. • Monitoring inventory levels and ensuring products or services are delivered on time. • Customer service support, answering customer questions, handling requests, and communicating customer feedback. • Document sales, quotes, or other business-requested information. • Receiving and processing purchase orders, tracking orders, and ensuring order and invoice accuracy. • Perform effective online demos and training for prospects. • Provide support for customer inquiries, resolve issues, and facilitate the establishment of RMA and warranty returns. • Perform other duties as directed by immediate manager. • As we grow, your duties and responsibilities may fluctuate and evolve as circumstances warrant.
Education and/or Experience Required: • Salesforce or similar CRM experience preferred • Interpersonal Skills and Communication • Organizational Skills and Attention to Detail • Adaptability and Multitasking • Problem-Solving and Critical Thinking Abilities • Associate's or Bachelor's degree - Preferred but not required
Company Benefits: • Competitive paid time off, holidays, and floating holidays • Medical, dental, vision benefits • Matching 401(k)