Medical Receptionist - Urgent Care - Northstar Medical Clinic at Vituity in Truckee, California

Job Description:

Truckee, CA - Seeking Medical Receptionist

Everybody Has A Role to Play in Transforming Healthcare

As a Medical Receptionist, you play a vital role in our mission to improve lives. Screen incoming calls, verify insurance eligibility, and complete paperwork to ensure our patients are treated with accuracy and attention. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Greet all patients in a warm, friendly, and professional manner.
• Answer and screen incoming phone calls, take and give messages in a timely manner.
• Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Process patient registration into computer screen.
• Distribute and verify accuracy of patient form completion.
• Comfort patients by anticipating their anxieties; answer patients' questions; maintain the reception area.
• Call for back-office assistance for patients in distress.
• Accurately post/document payments received.
• Collect co-pays, old balances and payments for services.
• Print and prepare superbills.
• Collect payments for services rendered and discharge patients.
• Generate appropriate bills for patients upon request.
• Maintain clean, neat, and orderly work area.
• Verify insurance coverage.
• Maintain correct chart order.
• Attend and actively participate in all training, in-services, and staff meetings.
• Process correspondence in "work to be done" inbox in a timely manner.
• Maintain patient daily log.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies and/or equipment repairs (by notifying manager)
• Contribute to team effort by accomplishing related results as needed.

Required Experience and Competencies

• High school diploma or equivalent required.
• 1-2 years of experience in a customer service position or as a medical receptionist required.
• Knowledge of and ability to follow Health Insurance Portability and Accountability Act (HIPAA) privacy law.
• Excellent customer service skills.
• Good written and verbal communication skills.
• Numerical aptitude.
• Basic computer skills.
• Legible notetaking with correct spelling.
• Teamwork oriented and must have initiative.
• Ability to meet deadlines.
• Ability to understand and follow directions.
• Problem solving includes being able to work well with difficult/impatient patients and making sure all forms are correct.

The Practice

Northstar Medical Clinic - Truckee, California

• Northstar Medical Clinic is a season urgent care center serving the Vail Northstar ski resorts in Truckee, CA, and is affiliated with the nearby Tahoe Forest Hospital.
• A full-service acute, trauma medical clinic specializing in treating an array of medical conditions, including a wide range of sports injuries.
• New state-of-the-art digital X-ray system.

The Community

• With only a 20-minute drive to Lake Tahoe, Truckee is set against a backdrop of mountains and lakes offering miles of hiking and biking trails, camping, water sports, skiing, snowboarding, and fishing.
• A quaint downtown that hosts charming shops and superb restaurants set in authentic historic buildings.
• Truckee is a place rich in history with many museums and is notably known for the building of the transcontinental railroad over the Sierra Nevada mountains.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP, travel assistance, and identify theft included
• Wellness program
• Commuter Benefits Program
• Vituity community initiatives including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

Salary rate for this role is $21.00 per hour. Please speak with a recruiter for more information.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.