Manager, Process Improvement - VMO: HVAC, Refriger... at Sam's Club in Bentonville, Arkansas

Job Description:

What you'll do at



Position Summary...


What you'll do...


As the Manager, Vendor Management Operations: HVAC, Refrigeration, and EMS, you will be responsible for optimizing vendor relationships and ensuring the seamless delivery of services for your business unit. You will provide strategic solutions when it comes to vendor management and establish strategic and innovative solutions for service to Sam's Club HVAC/R-EMS equipment.



What you'll do:

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  Vendor Management: Establish and lead business reviews with service providers on a regular basis. Implement strategies to optimize vendor relationships and enhance service delivery.


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  Service Level Agreements: Oversee the administrative management and execution of service level agreements.


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  Partnerships: Establish new and strategic service partnerships through business reviews and analysis. Ensure statistical data accuracy and uphold vendor accountability with KPI metrics.


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  Collaboration: Work with cross-functional teams to bring service resolutions and drive continuous improvements in service - quality, cost, and deliverables.


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  Training: Facilitate training sessions and contribute to the development of training materials.


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  Negotiation: Strategically negotiate with service vendors to ensure the highest impact for the business.

What you'll bring:

• 4+ years of experience in HVAC/R-EMS, Account Management, or related field managing multiple projects with conflicting timelines. Strong work ethic, solution oriented and strive for long sustainable solutions.


• Proficient with Microsoft Office with an emphasis on Excel and Power Point.


• Experience drafting Contracts, Service Level Agreements and/or Scope of Work (SOW) documents.


• Knowledge of facilities services, work order systems, store designs, general asset maintenance services, and vendor management.


• Ability to communicate effectively in person and present topics in group settings.


• Knowledge of facilities services and operating assets to develop business strategies. Negotiating strategically with service vendors to ensure the highest impact for Sam's Club.


• Knowledge of facilities work order system - CMMS, Service Channel or similar. Driving continuous improvements in service - quality, cost, and deliverables.


• Support with escalations and facilitate resolutions. Collaborating with cross-functional teams to bring service resolutions.


• You'll knock us off our feet if you have experience working as an operator, technician, engineer, analyst, sales or account manager.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.



Benefits & Perks:



Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.



Equal Opportunity Employer:



Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.



Who We Are



Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, operating nearly 600 clubs in the US and more than 200 internationally. By offering affordable, wholesale merchandise to members, you'll help make saving simple for families and small business owners. Yes, we are a division of the Fortune #1 company, Walmart, Inc. and you'll quickly find that we're a company that wants you to feel comfortable bringing your whole self to work. A career at Sam's Club is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our clubs. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com


At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
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- Health benefits include medical, vision and dental coverage
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- Financial benefits include 401(k), stock purchase and company-paid life insurance
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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.


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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.


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The annual salary range for this position is $80,000.00-$155,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


Minimum Qualifications: Bachelor's degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 2 years' experience in consulting, project management, business strategy, or relevant area OR 4 years' experience in consulting, project management, business strategy, or related area.




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


Leadership of cross-functional task forces or projects, Project Management


Masters, Masters: Human Resources, Masters: Supply Chain


Lean Six Sigma Champion Certification - Certification




Primary Location...



2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America



About Sam's Club



Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.


Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.


Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.


"Our leadership invests in every associate and it's up to us to change the course of retail-and we're doing it every day. I feel unstoppable." - Diane, Project Manager



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