CX Business Analyst Consultant at The Judge Group Inc. in Boston, Massachusetts
Posted in Other about 2 hours ago.
Job Description:
Location: REMOTE
Salary: $40.00 USD Hourly - $50.00 USD Hourly
Description:
Position Title: CX Business Analyst Consultant
Work Location: Remote
Work Hours: 8:00 AM - 4:30 PM CST (Flexible)
Position Background:
This role is crucial for enhancing customer experience (CX) by analyzing data, creating journey maps, and providing actionable insights to improve digital site performance and customer satisfaction.
Key Responsibilities:
- Create and update journey maps.
- Review and analyze Voice of the Customer (VoC) data and Net Promoter Score (NPS) surveys to identify pain points and recommend improvements.
- Learn and utilize Glassbox technology for call transcription and analytics, providing recommendations based on data insights.
- Lead and facilitate small group discussions and exercises around journey mapping.
Qualifications:
- 3+ years of experience in:
- Strong Excel skills.
- Digital/Web/Data analytics with a focus on site recommendations.
- Journey mapping.
Preferred Skills and Attributes:
- Experience with Glassbox, MIRO, SuiteCX, NPS (Net Promoter Score), and human-centered design knowledge.
- Experience in the healthcare industry.
- Background in human-centered design and journey mapping.
Contact: kgregor@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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