Field Service Manager at Schneider Electric USA, Inc in Phoenix, Arizona

Job Description:

What will you do?

As a representative of Schneider Electric, the Field Service Manager ("FSM") regularly interfaces with senior management and customers on all post-order services, including support of small project efforts and resolution of critical customer situations. The FSM serves as the local face and voice of Schneider Electric to our customers and our Field Service Representatives ("FSR's") and reports to the Director of Field Services for North America. The FSM works closely with sales team and leadership on customer opportunities and identifying required needs to enhance sales potential while providing a profitable business base. This position requires strong communication skills.

• Manages all Process Automation FSR's within the geographic area, territory coverage is AZ, UT and surrounding western Unites States.


• Ensures the delivery of quality services and solutions to regional customers while achieving customer satisfaction and targeted business objectives.


• Conducts monthly safety meetings, perform FSR site safety audits, completes incident reviews, and ensures compliance with safety policies and procedures.


• Manages and schedules resources for all service projects along with the attending financial reviews


• Manages the technical, commercial, and organizational activities of the Field Services operation for the western USA within the Process Automation business for Schneider Electric.


• Provides leadership in the field management of all company DCS, Safety, and PLC systems and services shipped to the assigned Region.


• Develops and fosters strategic relationships with key customers within their region.


• Promotes existing customer services, integrates new offerings, and identifies potential business opportunities in cooperation with sales.


• During the quotation and implementation phases, assesses the business and technical risks associated with applicable services.


• Utilizes SAP to monitor and track team performance including billable utilization, overtime, and profitability.


• Ensures that appropriate records and systems are maintained for training, safety and customer interactions.


• Collaborates with internal functions such as project engineering, R&D, support, legal, finance and proposal teams.


• Meets all Services goals and objectives for the region.


• Schedules personnel responding to critical situations.


• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design group's attention.


• Interprets and applies existing Company policies, recommends inter-department policies and procedure changes.


• Selects, develops, and mentor personnel to maximize their growth and development.


• Understanding and adherence to customers' safety regulations


• Physically able to tolerate difficult or extreme working environments

Career Advancement : The FSM role can serve as a stepping stone to higher management positions within Schneider Electric, such as Field Services Director

Networking : Build a strong professional network through interactions with senior leadership and key customers, which can open doors to future opportunities.

Professional Development : Schneider Electric offers various programs for skill enhancement and career growth, allowing you to further your career in a dynamic environment.

Reputation : Schneider Electric is known for its commitment to sustainability and innovation, making it an attractive employer for those passionate about making a difference.

Customer-Centric Focus : Working in a role that emphasizes customer satisfaction aligns with a growing trend in business, enhancing your skill set in a competitive job market.

Dynamic Work Environment : The position involves working in diverse locations and adapting to different challenges, which keeps the workday interesting and engaging.

Commitment to Safety : A strong emphasis on safety and compliance showcases Schneider Electric's dedication to employee well-being, making it a desirable workplace.

Technical Knowledge : Gain deep insights into DCS, Safety, and PLC systems, enhancing your technical acumen in Process Automation.

Customer Relationship Management : Develop strong communication and relationship-building skills by interacting with senior management and customers.

Project Management : Learn to manage service projects effectively, including resource scheduling and financial reviews.

Cross-Functional Collaboration : Work with various internal departments, gaining exposure to different facets of the business, from engineering to finance.

Who will you report to? Marc Richards - North America Process Automation Services Director

What qualifications will make you successful for this role?

• Bachelor's Degree or equivalent in Chemical, Control, or Electrical Engineering


• Typically requires 12+ years of related professional experience in the process control industry


• 7+ years of management experience, or equivalent


• Expertise in major DCS and SIS projects


• Deep expertise with control and/or safety systems Project Engineering and/or Field Services practices and tools


• Strong business acumen and focused on driving client business results using relevant product and services offerings


• Strong interpersonal skills with excellent critical thinking as well as bringing a strategic, consultative viewpoint to bear


• Excellent presentation and communications skills, both written and oral


• High level of energy and passion, a tolerance for last minute travel, and extra work hours as needed


• Flexible attitude and excellent organizational skills with the ability to plan and execute a variety of tasks on a timely basis and as the situation requires


• Excellent time management skills with the ability to prioritize and allocate resources to ensure achievement of revenue objectives

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. What will you do?

As a representative of Schneider Electric, the Field Service Manager ("FSM") regularly interfaces with senior management and customers on all post-order services, including support of small project efforts and resolution of critical customer situations. The FSM serves as the local face and voice of Schneider Electric to our customers and our Field Service Representatives ("FSR's") and reports to the Director of Field Services for North America. The FSM works closely with sales team and leadership on customer opportunities and identifying required needs to enhance sales potential while providing a profitable business base. This position requires strong communication skills.

• Manages all Process Automation FSR's within the geographic area, territory coverage is AZ, UT and surrounding western Unites States.


• Ensures the delivery of quality services and solutions to regional customers while achieving customer satisfaction and targeted business objectives.


• Conducts monthly safety meetings, perform FSR site safety audits, completes incident reviews, and ensures compliance with safety policies and procedures.


• Manages and schedules resources for all service projects along with the attending financial reviews


• Manages the technical, commercial, and organizational activities of the Field Services operation for the western USA within the Process Automation business for Schneider Electric.


• Provides leadership in the field management of all company DCS, Safety, and PLC systems and services shipped to the assigned Region.


• Develops and fosters strategic relationships with key customers within their region.


• Promotes existing customer services, integrates new offerings, and identifies potential business opportunities in cooperation with sales.


• During the quotation and implementation phases, assesses the business and technical risks associated with applicable services.


• Utilizes SAP to monitor and track team performance including billable utilization, overtime, and profitability.


• Ensures that appropriate records and systems are maintained for training, safety and customer interactions.


• Collaborates with internal functions such as project engineering, R&D, support, legal, finance and proposal teams.


• Meets all Services goals and objectives for the region.


• Schedules personnel responding to critical situations.


• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design group's attention.


• Interprets and applies existing Company policies, recommends inter-department policies and procedure changes.


• Selects, develops, and mentor personnel to maximize their growth and development.


• Understanding and adherence to customers' safety regulations


• Physically able to tolerate difficult or extreme working environments

Career Advancement : The FSM role can serve as a stepping stone to higher management positions within Schneider Electric, such as Field Services Director

Networking : Build a strong professional network through interactions with senior leadership and key customers, which can open doors to future opportunities.

Professional Development : Schneider Electric offers various programs for skill enhancement and career growth, allowing you to further your career in a dynamic environment.

Reputation : Schneider Electric is known for its commitment to sustainability and innovation, making it an attractive employer for those passionate about making a difference.

Customer-Centric Focus : Working in a role that emphasizes customer satisfaction aligns with a growing trend in business, enhancing your skill set in a competitive job market.

Dynamic Work Environment : The position involves working in diverse locations and adapting to different challenges, which keeps the workday interesting and engaging.

Commitment to Safety : A strong emphasis on safety and compliance showcases Schneider Electric's dedication to employee well-being, making it a desirable workplace.

Technical Knowledge : Gain deep insights into DCS, Safety, and PLC systems, enhancing your technical acumen in Process Automation.

Customer Relationship Management : Develop strong communication and relationship-building skills by interacting with senior management and customers.

Project Management : Learn to manage service projects effectively, including resource scheduling and financial reviews.

Cross-Functional Collaboration : Work with various internal departments, gaining exposure to different facets of the business, from engineering to finance.

Who will you report to? Marc Richards - North America Process Automation Services Director