Software Experience Transformation Leader at Schneider Electric USA, Inc in andover, Massachusetts

Job Description:

Schneider Electric is a leader in digital transformation in the field of Energy Management and Automation. In this context, Schneider Electric has launched a transformational project to propose a state-of-the-art digital experience to its customers and partners, allowing them to access services and content through a unique portal and differentiated for their specific profiles. As part of this transformation, Software is a strategic piece as it combines both the need of a unified Digital Experience as well as the move from Perpetual licenses business model to subscription and recurring revenue.

As part of the Digital Customer Experience team within Digital Energy (DE) division, you will have the opportunity to lead one of our major digital transformation to improve the Software End-to-End (E2E) Digital Experience including the move to recurring revenue for more than 5,000 customers and partners in more than 70 countries.

From Voice of Customer analysis to standard journey definition & deployment, your objective, in this position, is to provide customers with best-in-class E2E Software Digital Experience throughout the main digital touchpoints and provide DE offers with relevant monetization model capabilities covering the spectrum from perpetual licenses to subscriptions.

Main Objectives:

• Grow the Customer Digital Engagement


• Grow Recurring Revenue for Software


• Improve the Digital NSS by Touch Points for Software

Position - Main missions

• Understand market trends and best practices related to Software Digital Experience and business models


• Develop a framework of standards, rules and business metrics for an efficient and effective E2E Software Digital Experience covering Data, Assets, Monetization models, Offer Structuration and platforms features


• Define & deploy a consistent software experience (inc. subscription management) for customers and partners throughout the digital touchpoints and platforms (se.com, mySchneider, Selectors/Configurators, Ordering, Subscription Management, etc.)


• Train & upskill the business stakeholders on the standards, rules, platforms and business metrics. This is covering Offer Managers & Channel Leaders at division & country level as well as Launch Leaders & Web Leaders at division & country level


• Ensure regular improvement of the Experience and platforms based on customer feedbacks


• Stakeholder Management & Communication:
  
  
  • Division Offer Managers, Channel Leaders to define business priorities and build requirements
  
  
  • Division Data Governance team (CS&Q) to ensure expected level of Data quality to support use cases.
  
  
  • DCR teams to ensure inclusion of DE requirements in their platforms priorities and roadmaps
  
  
  • Division DCX Deployment Leader to industrialize country and partner adoption
  
  
  • Division and Country stakeholders for growing awareness
  
  
  
  


• Performance Management:
  • Communicate metrics and KPI showing efficiency
  
  

Profile

• You have a business mindset: results-driven with experience in Offer Management/Channel Management in a highly digital environment. You should be excited by the opportunity to make a significant impact in business creation. Experience in Software offer management is a Must.


• You possess Offer Management and Digital credibility and a high level of executive presence, with the ability to quickly gain the trust of business leaders and key stakeholders.


• You are politically savvy and able to navigate a large corporate organization.


• You demonstrate an entrepreneurial spirit and are also a strong team player.


• You are self-driven, decisive, with an unrelenting desire to challenge the status quo, transform the business and focused on delivering tangible results.

• Position will require limited travels (<20>

• Master of Science degree or Business Degree with strong experience in Software Offer Management and Digital Business


• 8 years of relevant Offer Management/Digital Business experience, ideally in BtoB.


• English bilingual proficiency is a must, French is a plus

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Schneider Electric is a leader in digital transformation in the field of Energy Management and Automation. In this context, Schneider Electric has launched a transformational project to propose a state-of-the-art digital experience to its customers and partners, allowing them to access services and content through a unique portal and differentiated for their specific profiles. As part of this transformation, Software is a strategic piece as it combines both the need of a unified Digital Experience as well as the move from Perpetual licenses business model to subscription and recurring revenue.

As part of the Digital Customer Experience team within Digital Energy (DE) division, you will have the opportunity to lead one of our major digital transformation to improve the Software End-to-End (E2E) Digital Experience including the move to recurring revenue for more than 5,000 customers and partners in more than 70 countries.

From Voice of Customer analysis to standard journey definition & deployment, your objective, in this position, is to provide customers with best-in-class E2E Software Digital Experience throughout the main digital touchpoints and provide DE offers with relevant monetization model capabilities covering the spectrum from perpetual licenses to subscriptions.

Main Objectives:

• Grow the Customer Digital Engagement


• Grow Recurring Revenue for Software


• Improve the Digital NSS by Touch Points for Software

Position - Main missions

• Understand market trends and best practices related to Software Digital Experience and business models


• Develop a framework of standards, rules and business metrics for an efficient and effective E2E Software Digital Experience covering Data, Assets, Monetization models, Offer Structuration and platforms features


• Define & deploy a consistent software experience (inc. subscription management) for customers and partners throughout the digital touchpoints and platforms (se.com, mySchneider, Selectors/Configurators, Ordering, Subscription Management, etc.)


• Train & upskill the business stakeholders on the standards, rules, platforms and business metrics. This is covering Offer Managers & Channel Leaders at division & country level as well as Launch Leaders & Web Leaders at division & country level


• Ensure regular improvement of the Experience and platforms based on customer feedbacks


• Stakeholder Management & Communication:
  
  
  • Division Offer Managers, Channel Leaders to define business priorities and build requirements
  
  
  • Division Data Governance team (CS&Q) to ensure expected level of Data quality to support use cases.
  
  
  • DCR teams to ensure inclusion of DE requirements in their platforms priorities and roadmaps
  
  
  • Division DCX Deployment Leader to industrialize country and partner adoption
  
  
  • Division and Country stakeholders for growing awareness
  
  
  
  


• Performance Management:
  • Communicate metrics and KPI showing efficiency
  
  

Profile

• You have a business mindset: results-driven with experience in Offer Management/Channel Management in a highly digital environment. You should be excited by the opportunity to make a significant impact in business creation. Experience in Software offer management is a Must.


• You possess Offer Management and Digital credibility and a high level of executive presence, with the ability to quickly gain the trust of business leaders and key stakeholders.


• You are politically savvy and able to navigate a large corporate organization.


• You demonstrate an entrepreneurial spirit and are also a strong team player.


• You are self-driven, decisive, with an unrelenting desire to challenge the status quo, transform the business and focused on delivering tangible results.

• Position will require limited travels (<20>