Intern Summer 2025-Care Management-Client Operations at Blue Cross Blue Shield of Michigan in Detroit, Michigan

Job Description:

Department Overview and Preferences

• Provide student interns with an overview of the health care environment specific to care management
• Provide student interns with the opportunity to grow both professionally and personally, through interaction with care management and sales teams.
• Develop member facing content to increase program engagement
• Strong problem-solving and communication skills
• Ability to work independently, within a team environment and with multiple priorities
• Provide ongoing support for groups interested in Blue Cross Coordinated Care (BCCC) buy-up solutions
• Knowledge of project management is preferred
• Business Administration, Health Care, Marketing, Economics or Communications
• Junior, Senior or Masters Level student

• Draft member success stories
• Draft quarterly member newsletter
• Provide SME support client facing materials that support member engagement
• Pull (automated) pre-sale reports
• Maintain spreadsheet for presale and/or customer presentation requests
• Support vendor summit implementation as needed
• Complete BCCC/YDN program white paper

• Assist in preparing information and research materials to identify business problems, offer recommendations and assist
  management with implementation of solutions.
• Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
• Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.
• Analyze business goals, objectives, and needs within the organization.
• Participate in networking events with BCBSM leaders and other interns.
• Engage in volunteer activities/community outreach to build knowledge of our communities and customers.
• Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team
  building events, weekly meetings to ensure team alignment, etc.).

• Current undergraduate or graduate student with a 3.0 GPA or higher required.
• Interns must be enrolled in a college/university or a Master's/PhD program for the duration of the internship.
• Effective verbal, written communication and interpersonal skills.
• Strong analytical skills with the ability to work independently and as a member of a team.
• Excellent organizational skills to deal with multiple projects and priorities.
• Responsible for maintaining confidential information to the highest degree.
• Proficient in Microsoft Office suites and applicable BCBSM systems.
• Ability to develop and maintain effective working relationships.