Description: This client is a non-profit, New York State funded organization to provide shared services to public K-12 school districts across the State of New York. They can provide anything from transportation, technology purchasing, technology support, special education, vocational training, adult education to a school. This client supports all schools within Westchester, Rockland and Putnam Counties (~65 districts total). They are looking for another MIT (Managed IT) Lead to oversee several new districts. This person needs their own car to travel as the MIT support 3-4 different school districts so they will be traveling between those. This person will have 3-4 school districts amongst the Central/Northern Westchester areas. This person eventually will also have a hybrid schedule and will obtain 2 remote days and the other 3 days are spent onsite between the districts you are assigned. This role is a 6 month contract to hire. Under the general supervision of the Coordinator of Network Support, the MIT Lead position provides high level technology consulting services and project management to multiple (3 on average) school districts. Position is also a supervisory position, overseeing teams of engineers in assigned school districts. Serve as a technology consultant to multiple school district administrators, primarily the Directors of Technology. Core components and areas of responsibility of the MIT Lead are as follows: 1. Technical Management, Day to Day Operational Management Escalation and Planning 2. Project Management 3. Customer Relationship Management - Collaboration with the district 4. Personnel Management 5. Personnel Training and Professional Development Responsibilities of the MIT Lead are as follows: - Manages, tracks and reports on all Network Support workflow for assigned districts via ServiceNow. This includes all modules, including but not limited to the Service Desk, Non Project Procurement Requests, and Project Management. - Acts as Technology Liaison to support the District DoT's; overseeing overall technology support service within a group of school districts. - Researches, evaluates, and recommends a variety of technological products to assist districts in meeting their current and future instructional and administrative needs. - Assists in project planning, performs project management functions and implementation of new technology initiatives and products into existing K-12 school district environments in collaboration with the district administration and technical staffs. - Conduct, or participate in, technology presentations when required for the following: Technology committee presentations, Cabinet presentations, Board presentations - Manages escalation, tracking, communications, and follow-up regarding network technology problems in assigned districts. - Acts as primary escalation point for solving chronic or high priority network technology problems in assigned districts; facilitates technical support between the district, centralized LHRIC teams, and field technicians Supervises LHRIC network staff and coordinates with other technology staff within the district - Manages and plans the scheduling of the field staff - Maintain a presence on each supported district Technology Committee if one exists. If not, works to support this initiative for the district. - Maintain Technology Profiles for each assigned district with a goal of keeping technology recommendations current, up to date and relevant for changing K-12 instructional and administrative technology needs. - Manages and tracks technology related maintenance contracts and inventories, for equipment and products purchased through the LHRIC. - Maintains thorough knowledge of the latest trends and developments in network technology - Work in collaboration with the DOT/District Technology Leader Skills: technical support, project management, vendor management, communication and leadership skills, servicenow, infrastructure, relationship management Top Skills Details: technical support Additional Skills & Qualifications: - Experience with ServiceNow - Process experience such as ITIL or Agile Experience Level: Expert Level Benefits Info: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available may include the following: Medical, dental& vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
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