Clinical Operations Specialist (Remote/Flexible) at Insulet in Acton, Massachusetts

Job Description:

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

This position reports to the Senior Clinical Business Manager. Works to support the needs of the Insulet Corporation Commercial Team. Responsible for coordination and management of support and liaison activities between the Commercial Team and the home office.

The ideal candidate must demonstrate strong administrative, managerial, coordination, planning and logistics skills as well as an ability to contribute creative yet practical solutions to problems. The ideal candidate will be able to work effectively in a key cross-functional role within Insulet Corporation.

Responsibilities:

• Assist with auditing and inspecting training documentation which includes Certified Pod Trainer certification and education for our external partners in compliance with legal and compliance requirements.


• Work with purchasing department in order to set up contracted clinics and individual CPTs for payment in our system


• Work in conjunction with Accounts Payable department to answer any questions regarding payments that arise from clinic contracts or individual CPTs


• Maintain both electronic and paper database of all currently contracted offices and CPTs


• Manage the process of setting up CPTs in Salesforce for certification on our product/s


• Set up of CPTs with appropriate systems and access (Salesforce Portal, DocuSign, WebEx etc)


• Manage Training Portal to ensure all new customers are trained in a timely manner


• Assist with managing calls and emails from our CPT's and Contracted Clinics


• Deal well with HCP's to effectively address, manage and/or route their needs to the


• appropriate Territory Manager or Clinical Services Manager


• Manage CPT Portal to ensure all payments and paperwork is complete and payments are made in a timely manner.


• Ability to be flexible with regard to handling priority activities to support the Commercial Team.


• Performs other duties as required

Education and Experience:

Minimum Requirements:

• Bachelor's degree (strongly preferred) or Associate degree (minimally required)


• Three years' experience in field/office management role

Preferred Skills and Competencies:

• Excellent verbal and written communications skills.


• Excellent interpersonal, managerial organizational skills, ability to work independently and as a member of a team.


• Ability to prioritize, actively seek input and create innovative solutions to support the Sales Team.


• Must be able to work well in a team environment.


• Very strong computer skills to include, but not limited to Salesforce, Dynamic AX, Word, Power Point, Visio, Excel, Access.

Physical Requirements (if applicable): This position may require up to 10% travel in order to facilitate key meetings and events.

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

Additional Information:
The US base salary range for this full-time position is $23.27 - $34.95. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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