Manager, QA and Testing at TriWest Healthcare Alliance in Phoenix, Arizona

Job Description:

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Must have U.S. Citizenship.

Job Summary

Manager of Testing & Quality Assurance is responsible for the effective development and implementation of software quality assurance (SQA) programs to ensure that all software programs and products meet minimum organization standards and end-user requirements. Ensures adequate product testing prior to implementation and automated testing in support of software deployments and system changes. Through the Quality Assurance team, establishes and maintains Software Quality Assurance (SQA) standards, procedures and controls. Works with software engineering and development during product creation and establishes checkpoints for testing new products. Initiates corrective action for product deficiencies and provides senior technical expertise for software program troubleshooting.

Education & Experience

Required:

• BS in Computer Science or a related field; professional experience may substitute for formal education
• U.S. Citizenship
• Must be able to receive a favorable Interim and adjudicated final Department of Defense background investigation
• Five years' IT quality assurance and/or software development experience, including testing and/or programming
• Three years' experience in either web application and relational databases, or desktop application technologies and relational databases
• Three years' leading, managing and/or supervising people
• Experience in leading both automation and black box testing teams

Preferred:

• Certification from a Professional Organization specific to Software Development, Software Testing, or Quality Assurance
• Experience working with automated test tools within a DevOps or DevSecOps environment
• Experience working in a high security environment supporting Healthcare and/or Government

Key Responsibilities

• Supervise and lead a group of quality analysts in the Information Technology department.
• Provide oversight and guidance to team for the effective and timely development of acceptance standards that support the quality objectives of the IT department.
• Schedule and balance team activities to meet deadlines for deliverables and meetings.
• Provide periodic reviews of team member performance using both formal and informal mechanisms.
• Mentor team members in best practices and skills development.
• Escalate issues and problems to Senior Management that prevents or hinders the team's ability to perform optimally.
• Identify potential service level problems before they occur and implement or communicate solutions.

• Lead implementation of departmental operating procedures, applicable security procedures and support/practice needs to ensure that the quality of service provided meets customer requirements.
• Recommend and participate in the development and implementation of processes that improve efficiency and enhance productivity.
• Create and execute QA and testing processes on systems, networks, hardware and software.
• Perform quantitative data analysis to gauge effectiveness and efficiency of processes, customer satisfaction and product/service quality.
• Work closely with the software development team to ensure full knowledge of the proposed software design and that testing covers all aspects of intended functionality.
• Work collaboratively with all IT teams to develop standard operating procedures and quality goals that ensure consistently high-quality products and services are delivered efficiently.
• Monitor the effectiveness of processes and standard operating procedures, identify weaknesses and assist in implementing improvements.
• Monitor compliance with quality standards through reviews and audits on products and services delivered by the IT department.
• Evaluate requirement documents to ensure the clear, concise and verifiable information.

• Develop and execute test plans that are traced to documented requirements.
• Providing feedback on quality to the development team to induce changes in the development process.
• Provide regular and timely communication to all stakeholders on their performance regarding compliance with quality standards.
• Report any deviations from established quality standards to the appropriate team and document corrective actions taken to ensure standards are suitable and understood by all members of the team.
• Review any complaints received from stakeholders, assist in identifying the cause and recommend corrective action if required.
• Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing.
• All work responsibilities are subject to having performance goals and/or targets established.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Technical Skills: Collaboration skills; mentoring skills, proven history of managing small teams.

Working Conditions

• Works in a standard office environment, with minimal travel
• Works non-regular hours as required
• Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage


• Generous paid time off


• 401(k) Retirement Savings Plan (with matching)


• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance


• Tuition reimbursement


• Paid volunteer time

*Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $140,000 - $151,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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