Fiserv DNA Business Analyst - Hybrid/Corporate Campus (Cleveland, OH) at Third Federal Savings & Loan in Cleveland, Ohio

Job Description:

At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs. 

Job Summary 

 Third Federal is seeking an individual with proven experience on the Fiserv DNA platform as a Business Analyst or similar capacity.  This individual will collaborate with several departments to gather, analyze, and document business requirements for the implementation of the Fiserv DNA system.  Strong analytical, organizational, technical, and interpersonal skills will be required. This role will help translate business requirements into clear and concise functional specifications, aligning them with the capabilities of the Fiserv DNA system.  Will need strong problem solving skills for troubleshooting and identifying enhancement opportunities.      

 Essential Job Functions: 

•  Perform requirements and product mapping between Fiserv DNA and other systems.


•  Help with screen by screen configuration with Fiserv DNA deposit, lending and servicing functions


•  Work with business users to define system and application requirements   


•  Work with developers to coordinate development projects utilizing agile methodology


•  Assist with development, testing, and implementation of business user enhancement requests


•  Create test plans, train and assist with testing for Fiserv DNA and related applications 


•  Maintain and update system setups and configurations


•  Create and analyze reports 


•  Create an environment of team collaboration that allows for open dialogue and productive solutions for resolving conflicts.


•  Ability to work on several concurrent initiatives and define project timelines

Required Qualifications:

•  2+ years of experience with Fiserv DNA core is preferred (configuration, testing, data mapping)


•  Direct experience at 1 or more clients performing gap analysis between requirements and system functionality


•  Strong understanding of the Fiserv DNA product and integration capabilities


•  Experience using Microsoft Office applications including Word and Excel


•  Knowledge of lending deposits and banking operations


•  Experience with Azure DevOps is a plus


•  Strong analytical and problem solving skills


•  Strong verbal and written communication skills  


•  Ability to work independently, while contributing to a team goal  


•  Ability to prioritize and multi-task 


•  Self-starter with willingness to take ownership of requests and find resolutions 


•  Recognize opportunities and propose solutions to improve system processes 


•  Ability to lead meetings 

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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