Senior Specialist Brand Personality, All Suites & Focused Service at Hilton Global in McLean, Virginia

Job Description:

***This role is based at our corporate office in McLean, VA***

This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As the Senior Specialist, Brand Personality for Tempo by Hilton, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the All Suites & Focused Service team reporting to a Director of Brand Personality, All Suites and Focused Service, you will support the creation and delivery of tactics, tools, and resources that equip property General Managers and Team Members with delivering branded and differentiated guest experiences.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Partner with the leaders of All Suites and Focused Service Brand Personality and the Tempo Brand leaders to define the Brand Personality, Service Philosophy, values, terminology, and rituals.
• Partner in crafting and implementing action plans to continue the momentum of the brand including driving positive guest, and team member (TM) results.
• Create and protect the Brand's service quality, differentiation, and culture globally; including defining a clear narrative and service differentiation to ensure consistent execution of identity elements internally and with our partners.
• Partner with leaders to develop new tactics, build cases, and gain internal/external support.
• Continue to create service experience solutions best fit for the Brand, and work with teams to deploy them to hotels, team members, and owners/operators.
• Build, deploy, and optimize a suite of tools that help GMs and TMs deliver outstanding experiences to every guest, every time.

How you will collaborate with others:

• Collaborate with Brand Ops, Owner Relations, Brand Performance Support (BPS), and Hilton University (HU) to support brand product & service quality.
• Collaborate with internal partners including, communications, learning & development, and other important partners, to identify the best channels and resources to improve team member education and execution.

What deliverables you will take ownership of:

• Collaborate with brand leaders to define service culture and own the guest experiences.
• Coordinate team member communications and obtain sign-off on actions to engage hotels with the Brand.
• Work with the Hilton matrix teams to coordinate cross-functional activities including activations with First Up and the Lobby.
• Identify and prevent potential problems.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of professional experience
• One (1) year of hospitality, travel, or related industry experience
• Experience crafting and communicating new proposals through presentations and collateral
• Can travel up to 30% (domestic and limited international)

It would be useful if you have:

• One (1) year of Project Management Experience, Action Plans, Brand Management, Consulting, and corporate planning capacity
• One (1) year of on-property experience, such as Hotel Operations, Hotel Sales, or Revenue Management

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

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