Must have reliable personal computer or laptop running Windows 11 OR the MacOS 12.7.4 or higher (company is no longer providing equipment)
Experience in a high-volume outbound calling role with the ability to make 100+ calls a day on an automatic dialer without getting burned out
Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds
Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment, and things are constantly changing!
Plusses:
Experience with AWS ConnectPath or any Automatic Dialing System
Proficient in Google Suite applications
Previous experience working in healthcare/ wellness company or a strong passion for health, wellness, and fitness
Job Description:
Insight Global is seeking a Remote Bilingual Outbound Customer Service/ Sales Representative for a client that is one of the largest telehealth network of registered dietitians in the country. The goal of this company is to help people make healthy changes to their lifestyle by meeting with Registered Dietitians virtually. This is a free benefit through their insurance, and your role will be to call eligible candidates who are referrals from active members to educate them on the client's services and the value of meeting with a Registered Dietitian. You will then sign them up for different packages and get them excited about starting to meet with the dietitian. You are the first point of contact that most people will have, so your ability to connect with people is crucial!
The main responsibilities include:
* Make high volume outbound calls to potential new members and explain the benefits (an average of 100+ calls per day because they are now on an automatic dialer)
* Follow a call script without sounding like you are reading off of it- making it sound like your own and be engaging on the phone
* Set up packages of appointments for the new members with the daily goal of getting 10-15+ new members signed up and scheduled for their first consultation per day
* Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as needed
Compensation: $18/HR
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.