The ideal candidate will provide critical support to the sales team by managing sales orders, updating customer records, coordinating with other departments and addressing customer inquiries. This role involves handling administrative tasks that contribute to efficient sales operations and seamless customer service.
Role Expectations
Accurately enter and process sales orders into the system, verifying details and ensuring all required information is correct. Monitor order status and keep customers updated on any delays or charges. Coordinate with the logistics team to ensure timely order fulfillment.
Provide customer support responding to inquiries regarding order status, product availability, pricing and general information. Address and resolve any customer complaints or issues in coordination with the manager and the sales team. Maintain strong customer relationships by ensuring prompt and accurate responses.
Prepare and maintain sales documentation, such as order confirmations, invoices and delivery notes.
Collaborate with Purchasing department for back-ordered, special orders and future action items and with Accounting department as necessary.
Support sales team as needed by tracking records in the CRM system to ensure data accuracy, provide administrative support and coordinate between departments to streamline communication for the sales team.
Identify opportunities to improve order processing, customer communication and team efficiency
Core Competencies
Associate or bachelor's degree in business, sales or a related field (preferred)
Prior experience in a back-office, administrative or sales support role (1-2 years preferred)
Experience using SAP and MS Office
Familiarity with CRM is a plus
Strong organizational, time-management and multitasking abilities
High level of attention to detail and accuracy
Team oriented with a proactive approach to collaboration
Excellent interpersonal, verbal and written communication skills