Location: Birmingham, Mobile, Nashville, Knoxville, Chattanooga, or Ridgeland, MS
Required Skills & Experience • 2+ years of team leadership/management experience working for an MSP/enterprise-level business • 7+ years of technical experience and/or managing technical teams with the following: o Windows OS o Office 365 o Azure o VMware • This individual must have strong people skills, excellent communication skills and the ability to operate well under pressure in fast-paced environments
Job Description
This individual will directly manage a team of Support Specialists and Engineers, provide technical leadership, and help ensure that end users are receiving efficient and timely technical support. They will develop processes and procedures relating to the operation of Customer Engineering; identification, prioritization, and resolution of end user help requests, including the monitoring, reporting, maintenance, and coordination of Service Delivery functions. They will ensure that end users are receiving the BEST service they have ever experienced by equipping the Customer Experience Operations Team (CXO) to be successful. This Manager position will be focused on a team specifically serving our Information Windows Desktop and Server OS, Office 365, Azure, Advance Networking.