We are partnering with a Top 10 nationally publicly traded homebuilder to hire a Community Customer Care Manager for their Sarasota division. This role is essential in ensuring a seamless and satisfying experience for homeowners by delivering exceptional customer service and managing warranty service requests.
What You'll Do
Handle all homeowner warranty concerns promptly and courteously.
Manage subcontractors and ensure efficient resolution of service requests.
Maintain accurate records of warranty claims and homeowner interactions.
Coordinate and schedule warranty service repairs while upholding the highest standards of professionalism.
Become proficient in company systems to manage service tickets and track progress.
Provide weekly updates on warranty work orders and outstanding claims.
What You Bring
A high school diploma or equivalent; 1+ year of experience in residential construction or customer service.
Excellent communication and problem-solving skills.
Ability to multi-task and prioritize in a fast-paced environment.
Proficiency in computer systems and time management skills.
Why Join?
This opportunity allows you to be part of a nationally recognized homebuilder offering competitive compensation, career growth, and comprehensive benefits, including healthcare, 401(k) matching, and more.