Assists Branch Manager in all phases of branch operations, and assumes responsibility for the branch in the Branch Manager's absence. Backs-up CSR line and acts as Lead CSR in his or her absence. Opens new accounts, is a consumer loan officer and is responsible for maintaining quality customer service.
Essential Duties & Responsibilities
Customer Service: • Opens and closes the branch lobby. • Answers customer or CSR questions and resolves customer issues. • Matches customer needs with bank products.
New Accounts Representative: • Responsible for opening new deposit accounts including; checking, savings, CDs, IRAs, safety deposit boxes, etc. • Enters information on the computer system and processes proper paperwork. • Follows all pertinent compliance regulations.
Loan Officer: • Must be available for appointments and customer walk-ins. • Interviews customers and has ability to take applications for all consumer loans (Home equity, Second Mortgage, and installment loans, etc.). • Has loan authority in accordance with the loan policy and offers a second opinion on loans refused by other officers. • Responsible for following all pertinent compliance regulations.
CSR Activities: • Backs-up CSR line during times of need. • Covers Lead CSR duties in his or her absence. • Assists with managing vault cash and other CSR needs.
Supervising: • Works with manager to resolve personnel issues. • Limited supervisory responsibility, however directly responsible for personnel concerns in the absence of the Manager. • Assists in staff scheduling.
Other Functions • Assists in monitoring NSF activity, kiting and overdrawn accounts. • Assists with staff training. • Ensures security procedures are followed by branch staff. • Maintains compliance with all banking laws, acts, regulations and bank policies and procedures. • Any other duties, projects, and/or supervisory functions as assigned by Management.
Requirements & Qualifications
1. Education: High School Diploma required; Associates Degree preferred.
2. Experience: CSR and New account experience; lending experience helpful.
3. Specific Skills: Computer skills, above average communication skills, management skills.
4. Specialized Knowledge, Licenses, etc.: Familiar with compliance regulations; Notary.
5. Supervisory Responsibility, if any: Assists Manager in supervision of staff
6. Working Conditions (shift times, location, etc.): Bank Operating Hours including rotating Saturday schedule.