Forrest Solutions is dedicated to delivering top-notch onsite outsourced solutions, built on a foundation of proven best practices for managing non-core business functions. We're looking for a Lead Office Services Associate who is passionate about maintaining exceptional service quality and creating a positive experience for our clients.
Key Responsibilities
Essential Functions:
Ensure daily activities align with Forrest Solutions' Standard Operating Procedures (SOPs).
Adhere to all company policies, rules, and guidelines.
Oversee daily operations with onsite staff to guarantee 100% client satisfaction.
Handle inquiries, requests, and issues efficiently.
Maintain a fully staffed team of qualified, motivated, and trained personnel.
Deliver outstanding service to all client customers.
Foster strong partnerships with clients through regular operational meetings and reporting.
Accurately manage volume capture and update the Site Operations Manual.
Keep communication boards, binders, and checklists current.
Promote cross-training among staff to enhance versatility.
Monitor attendance, dress code, and adherence to policies.
Participate actively in management meetings and staff development initiatives.
Address staff performance issues and conduct annual evaluations.
Maintain accurate timesheets, vacation schedules, and coverage plans.
Assist clients with special requests and projects.
Prepare employee work schedules at least two weeks in advance.
Provide immediate feedback on staff performance.
Cultivate a cooperative work environment to maximize productivity and morale.
Follow up on assignments given by direct reports.
Job Requirements
High school diploma or equivalent; college degree preferred.
Previous supervisory and corporate office experience.
Proven ability to recruit, train, and motivate high-quality personnel.
Willingness to support various services as needed.
Strong ability to enforce company standards and direct staff performance.
Skilled in assessing training needs and delivering effective training.
Familiarity with hardware platforms, including PCs, scanners, and printers.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office applications.
Ability to prioritize, organize, and follow up effectively.
Capable of multi-tasking and processing information quickly.
Must be able to lift up to 50 lbs.
Positive attitude with a focus on teamwork and relationship-building.
Strong attention to detail and ability to think critically under pressure.
Commitment to maintaining confidentiality and security of client information.
Pleasant and cheerful demeanor at all times.
Additional Skills Required:
Mail Services:
Manage all mail distribution and fulfillment operations, including USPS and international shipments.
Enforce mail security protocols and oversee special projects.
Ensure Key Performance Indicators are monitored and met.
Records Management:
Perform records-related duties, including file creation and auditing.
Develop tools for effective records management and corporate governance.
Copy Services:
Oversee equipment maintenance and provide user training for all copy and print equipment.
Facilities Management:
Assist in managing office contracts and expenses to ensure quality services at competitive prices.
Conduct vendor research to identify cost-saving opportunities.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.