Catering Sales Manager - DoubleTree by Hilton and Hilton Seattle Airport at Hilton in Seattle, Washington

Job Description:

Hilton and Doubletree by Hilton Seattle Airport are looking to add to their catering department!

 

As a Catering Sales Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business.

 

What will I be doing?

As Catering Sales Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events.  This position primarily handles complex social events.  Directs event logistics to affected departments and team members responsible for event execution.  Serve as the primary contact and is responsible for his/her experience.  May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

•    To organize, plan and prioritize your duties by developing plans and goals. 

•    Timely communication to internal and external clients via telephone, email, written documents or in person. 

•    Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 

•    Demonstrate knowledge of job systems, products, systems, and processes. 

•    Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 

•    Selling and influencing both internal and external clients. 

•    Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 

•    Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 

•    Participate in customer site inspections and assist with the sales process as necessary. 

•    Other duties as necessary based on business needs.  

What are we looking for?

 

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing, all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Worplace by Great Place To Work.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

 

·         Medical Insurance Coverage – for you and your family

·         Vision, Dental, Life and Disability Insurance

·         Mental Health Resources

·         Best-in-class Paid Time Off (PTO) – you will accrue 18 days in your first year

·         Supportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate)

·         Go Hilton travel discount program: 100 nights of discounted travel per calendar year

·         Matching 401(k) plan

·         Access to your pay when you need it through DailyPay

·         Complimentary Duty Meals served in our Team Member Restaurant

·         Employee Assistance Program

·         Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

·         Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount

·         Career growth and development

·         Team Member Resource Groups

·         Recognition and rewards programs

·         Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout. A revenue goal of 200k USD or greater is required in order for the payout potential for that objective to be uncapped. The payout as a percentage of BEE is capped at 60% at 250% achievement if and when the revenue goal for that objective is below 200k USD for the quarter.

The hourly rate for this role is $33 - $35 per hour, and is based on applicable and specialized experience and location.  

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