Job Description:
Job Functions:
- Customer Service: follows up with customers on a timely basis, requests additional parts from factories as necessary and sends out replacement parts
- Acts as liaison with the warehouses to ensure customer parts/ replacements go out
- Maintains and files test reports, inspection reports, audits and other certificates
- Maintains testing logs. Follows up with production and overseas on a weekly basis to ensure all is updated
- Maintains and files lab dip and shade band approvals.
- Maintains factory compliance matrix and works with overseas to ensure all audits are up to date
- Submits audits and CAPs to licensors and retailers as necessary
- Prepares TRFs for testing and inspection as necessary
- Reviews testing / inspection quotations from BV/ ITS/ SGS with QC Manager
- Follows up with factories on audit renewals and samples for testing
- Follows up with third party labs for testing status
- Maintains Testing/Inspection and chargeback logs
- Learn to review packaging, manuals, care labels and law labels for all retailers and confirms with Production team
- Uploads bedding and toy registrations to GRS to ensure all active URNs are compliant
Review testing samples for quality
- Prepare GCCs and CPCs as needed
Needs to be proficient in Microsoft excel/word/PowerPoint