The Clinical Payment Specialist plays a key role in ensuring timely and accurate clinical site payments, spanning from contract execution through reconciliation. This position requires strong attention to detail, a customer service mindset, and proficiency in payment systems and reconciliation processes.
Key Responsibilities
Contract Prioritization: Manage the prioritization of executed Clinical Study Agreements (CSAs) to ensure efficient entry of contract terms and budgets into the finance system.
Cross-Functional Collaboration: Build and maintain strong relationships with Clinical Site Management (CSM), Contract Management Specialists, Assistants, and affiliate finance teams. Address inquiries related to budget development, contract mapping, and payment processes.
SAP Management: Oversee the purchasing process within SAP at the affiliate level for clinical site contracts.
Issue Resolution: Apply critical thinking to address payment discrepancies, coordinating with sites, CSM staff, and affiliate finance to resolve issues effectively.
Payment Reconciliation: Conduct final site payment reconciliations to ensure accuracy and compliance.
Risk Identification: Monitor risks and trends during contract mapping, invoice creation, payment processing, and reconciliation. Propose mitigation strategies to minimize errors across studies and regions.
Process Improvement: Identify best practices and recommend process enhancements to leadership for operational efficiency.
Compliance: Ensure adherence to AbbVie policies, procedures, and standard operating procedures (SOPs) across all activities.
Required Qualifications
Secondary education completed; tertiary commercial or scientific education preferred.
Experience in clinical studies, pharmaceuticals, or a related field, with an understanding of economic and financial data.
Proficiency in Microsoft Excel and general Microsoft Office applications.
Customer service expertise with strong written and verbal communication skills.
Written and verbal fluency in English; Spanish proficiency is highly desirable.
Excellent planning, organizational, and multitasking skills.
Ability to work effectively in both team environments and independently.
Preferred Qualifications
Background in budget management and payment processes.
Experience with SAP for purchasing and payments.
Familiarity with reconciliation processes and clinical contract management.
Key Stakeholders
Clinical Site Management (CSM)
Finance teams, including Affiliate Finance and US Site Payments Team
Purchasing, Outsourcing, and OUS Contract Management Groups
Clinical Development Organization (CDO)
Legal and Compliance teams (OEC)
BTS Information Research
Core Competencies
Strong attention to detail.
Exceptional problem-solving skills.
Professionalism in customer service interactions.
Ability to navigate complex processes and suggest improvements.