Corporate Resources, on behalf of our client located in Wheeling, IL, is hiring a full-time, permanent Customer Success Specialist.
Customer Success Specialist - Wheeling, IL
$25 - $29/per hour plus benefits
We believe in the power of health, medicine, and technology. We aim to create a supportive environment where you can develop your career and continuously refine your craft. To support this goal, we've built a diverse and passionate team of employees who are all driven to learn from one another and reach our mission of bringing high-quality healthcare products to everyone. We have built a solid reputation for success in our field, and we aim to continue building our brand.
We seek an eager and consumer-driven Customer Success Specialist to expand our team. This individual should bring great energy to the office to contribute to the success of our company. When joining our company, you will have the comfort of an inclusive workplace community, flexibility, and a variety of opportunities to advance your career within our company. If you win, we all win. Come be part of something great!
Job Responsibilities:
Continuously learn our products, understand the services and products that we offer
Manage customer calls, inquiries, and product specifications
Work with customers to troubleshoot the products they have purchased when not performing accordingly
Analyze problems and provide information or solutions
Thoroughly document inquiry outcomes for accurate tracking and analysis
Update and manage CRM for all assigned accounts
Research CRM system to identify potential customers and aid in business development
Provide external and internal customers with requested information
Update and maintain product data library
Act as customer contact regarding pricing, order status, quality, scheduling & shipping
Requirements:
2+ years of technical support with equipment not software required
Experience troubleshooting/problem-solving
Excellent written and oral communication skills
Strong organizational skills and attention to detail