Do you have a passion for promoting health and wellness? We are looking for vibrant, energetic, and genuine individuals with a passion for health and wellness to join our team. If you are committed to helping people improve their well-being and achieve their health goals, then WE WANT TO HEAR FROM YOU! This position offers exciting and rewarding opportunities to work with a diverse range of clients, lead a high performing team, grow overall membership and revenue, and set the tone in the studio.
Experience working in sales, spa, health/wellness, or a customer service environment is a plus, however, we are willing to train the right candidate.
We offer a Competitive Salary + Commission + Free Infrared Sauna Membership
Primary Responsibilities:
General Managers provide support to all staffing levels, while working with the owner to maintain and grow their company and align with its mission, vision and values.
Staff Management: Responsible for recruiting, onboarding, and managing all staff, including coaching them to excel in consultative selling techniques and taking necessary disciplinary actions to underperforming studio employees.
Sales and Membership Targets: Drive sales by organizing pre-sale and studio events, implementing community outreach programs, and building a deep list of clients to achieve company-set KPIs for revenue and membership retention.
Operational Budgets and Efficiency: Properly manage operational budgets, ensure cost controls, and meet or exceed all membership targets while maintaining inventory, facilities, and cleanliness.
Member Engagement and Retention: Develop relationships with members and guests, greet them by name, and create a high-energy, fun, and engaged membership culture through contests, promotions, and events to retain members.
Communication and Leadership: Conduct weekly/monthly staff meetings and 1:1s, and maintain high visibility and positive interaction with guests to lead by example and foster a positive work culture.
Additional General Manager Duties:
Promote adherence to company policies and practices: Encourage employees to follow established guidelines for member check-in, telephone inquiries, guest registration, cash handling, delinquent accounts, customer care calls, change requests, memberships, and cancellations.
Maintain the highest level of customer service when making decisions relating to clientele and through external communication cycles or automated marketing systems.
Ensuring all operations that fall under the facility such as but not limited to: suites, restrooms, showers, and storage areas are maintained to beem® quality standards.
Traits for Success in This Role:
Understand how to properly take on roles of each staff member in studio
Positive demeanor; Going the extra mile for employees and members
Genuine desire to help people achieve their goals in the health and wellness industry
Detail-oriented and time efficiency skills to multitask and plan an effective daily and weekly schedule
Interpersonal and communication skills; be able to collaborate with others effectively and set clear expectations by giving and receiving feedback clearly and effectively
Passionate leadership and management skills; Willing to have the difficult conversations in a professional manner
Strong work ethic and desire to continually improve skill set through additional training resources
Physical Requirements:
Must be able to handle high temperatures above 135 degrees for short periods of time.
Must be able to stand for an extended period of time.
Must be able to lift up to 25 pounds.
Must be able to demonstrate the saunas to members, which involves getting in and out of the sauna and reaching overhead to adjust settings.
Must be able to bend, kneel, and squat to access and adjust the saunas as needed.
Preferred Qualifications
Extensive Mindbody experience
Proven track record in membership based sales
Experience hiring and training staff
Passionate about health and wellness
Why Join the beem® team?:
beem® Light Sauna provides innovative light therapy options as the perfect essential-care solution. We offer competitive pay along with exceptional benefits & perks such as:
Free sauna sessions
Fitness casual dress code
Passionate, collaborative work environment
Participation in team building and professional development events