The Business Integration Manager is responsible for all new client integration and continued support of our existing clients. Support the development, integration, and operation of technology and client interfaces. You will manage one or more client engagements.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Oversees client engagements, including but not limited to conducting on-site research for the development of client initiatives
Functions as an experienced operations research resource by offering problem resolutions, including the documentation of findings, and alternative approaches
Serves as the voice of the clients in support of Airline and Rail Integration projects
Collaborate with Stakeholders to gather business requirements and develop system designs and interface specifications
Elaborate and prioritize product features. Participate in sprint planning and backlog grooming
Define acceptance criteria and ensure understanding among team members of user stories
Provide weekly status updates on assigned airline and rail integration projects, tasks, and other responsibilities.
Work closely with the Account Management team to ensure client needs are always met.
Support Company values and ensure quality control through evaluation, insight, and support of airline and rail integration
Required Skills, Education And Experience
A bachelor's degree (or its equivalent) or 5 years of experience in Aviation, Rail, or large global Travel companies is preferred for the Business Integrations Manager job.
Bachelor's degree required
5+ years' experience in Aviation, Rail, or large global travel companies is preferred
Understanding of Agile methodologies and knowledge of product development process
Strong critical thinking and decision-making skills, with customer-centric mindset and a focus on delivering value
Multitasking and Time Management Skills: Ability to manage multiple projects, tasks, and priorities simultaneously, work under pressure, and complete work on time while maintaining a high level of attention to detail
The ability to be Careful, Measured Judgments and Decision Making; (Weighing the costs and benefits of a potential action; using discretion)
Managing, Motivating, Developing, and Directing people in their work to best achieve common organizational goals
Superior Communication Skills. Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills
Business and Technical Acumen: Solid understanding of business operations, business processes, and technical solutions, including experience with our technologies and client interfaces.
Interpersonal and Customer Service Skills: Exceptional customer service skills and ability to build and maintain relationships with clients, stakeholders, and team members
Position Type and Expected Hours of Work
Full-time, Monday through Friday, normal core business hours, and as needed on nights and weekends unless otherwise specified.