Project Attorneys/Specialists ensure their assigned tasks are handled timely and in line with the directions provided and expected results
Ensures that consumer-facing discussions are effective and handled with empathy
This position requires collaboration and coordination with internal teams, project managers, and clients
Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role
Project Attorneys/Specialists will communicate with clients in a professional manner and demonstrate a client-focused ethos
This role is expected to be an escalation route to review consumers facing inquiries or issues that cannot be resolved by standardized processes
Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence
Adherent to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
Work effectively in a highly collaborative environment with a variety of business partners
Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
Assist the supervisor or PM in resolving any issues that might arise
Monitor the overall health of the case by identifying any errors and creating solutions for resolution
Who we're looking for:
JD from an accredited US law school or foreign law degree and LLM
Flexible and customer service focused
Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences
Ability to handle changing or competing priorities to support business needs
Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook