The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues).
Responsibilities
Measure the effectiveness of all processes (budget, operations, and management, etc.)
Determine company's strategic growth as part of the executive team
Coordinate cross-functional initiatives and projects
Lead, direct, and manage all property operations. Maintain regular presence throughout the site.
Prepare plans and strategies to ensure the maximization of location performance.
Create and develop goals and operational strategies for the operations that are aligned with the brand.
Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
Evaluate condition of equipment at the location and conduct analysis for capital expenditure needs.
Oversee operational efficiency, service and financial measurements.
Monitor and evaluate staff performance and deliver recognition and rewards.
Promote a positive work environment.
Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
Ensure brand and business initiatives are implemented.
Oversee and direct the daily operations for all operational departments.
Design and implement training for departments to exceed service standards and operational standards as set by the brand.
Ensure an extraordinary experience and create loyalty to the brand by exceeding expectations through exceptional service and product quality.
Monitor quality assurance program scores and guest feedback.
Maintain presence in property during peak business periods.
Maintain relationships with key clients, owners, and investors.
Develop positive relationships within the business and social community.
Qualifications:
10+ years' experience in service & travel industry, including 5 years at the executive management level