New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide. We are looking for team members to contribute to and deliver our mission: "To deliver and support technology solutions that securely connect people, places, and information." New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.
Administrative Assistant
Glen Allen VA 23060
3 Months Contract
The Fulfillment Associate, Document Management (FA) for client has primary responsibility for providing superior service by analyzing customers' requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. The FA may support both Fulfillment and Service of Process (SOP) functions. The FA fulfills initial filings and document requests (e.g., retrieval requests, incorporations, formations). FA activities include learning the complex and comprehensive product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success.
Qualifications: A minimum of two years of customer service or related work experience High school diploma or equivalent certification. Some college preferred. Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills Ability to multitask and demonstrate ability to problem solve Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment
EEO/AA Statement
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.