Dexian is seeking a IT Field Technician for an opportunity with a client located in Merrifield, VA.
Responsibilities:
Transporting and installing standardized break-fix equipment
Managing a designated territory, focusing on troubleshooting, installing, and replacing hardware and network devices
Managing an incident queue, directly interacting with customers, ensuring service level agreements (SLAs) are met, and maintaining proper inventory levels by replenishing stock as necessary
Act as the primary point of contact for customers on technical and service-related issues
Troubleshoot, install, manage cabling, and collaborate with other Level 2 Technicians or Lead Technicians to resolve problems accurately and efficiently
Proficiency in configuring hardware and completing necessary application setups is essential, along with obtaining customer confirmation that the issue has been resolved
Meet Service Level Agreements (SLAs) and documenting outcomes in ServiceNow upon completion
Requirements:
Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience
Computer Science, Information Tech, or other related fields
Able to communicate effectively both written and verbally, with customers, peers, Team Lead, Service Delivery Manager
Working knowledge of Windows operating systems, networks, and tools is required
Working knowledge of typical banking equipment
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA
Demonstrated capability to achieve results in a fast-paced, client-driven environment
2-3 years of experience in break-fix operations within the banking or finance industry
W2 Only - US Citizen
CompTIA A+ Certification - REQUIRED
Min 1 OEM Desk/Notebook
Dell Enterprise
Basic non-warranty repair skills training as assigned
(Cabling, Printers, Network)
And/Or
HP Printer Basics + Printers as assigned
Lexmark Printer Basics + Printers as assigned
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.