Veteran Firm Seeking an Office 365 Jr. Administrator for an Onsite Assignment in Washington, DC
My name is Stephen Hrutka. I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain management, and IT Staffing.
We are looking to fill an Office 365 Junior Systems Administrator role for OCTO - Office of the Chief Technology Officer in the DC Government.
The ideal candidate is a DC resident with 3+ years of experience with Office 365, Active Directory, and Azure Active Directory (Entra ID), 3+ years of expert-level customer service and client-facing expertise with Office 365, and a Microsoft 365 Certified Administrator Expert certification.
If you're interested, I'll gladly provide more details about the role and further discuss your qualifications.
Thanks,
Stephen M Hrutka
Principal Consultant
www.hruckus.com
Executive Summary: HRUCKUS seeks to hire a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District's Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.
Position Description: We seek a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District's Microsoft 365 environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, focusing on providing responsive and effective end-user support.
Key Responsibilities:
Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive, and Intune.
Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from Octo Helps and working to resolve tickets efficiently.
Escalate complex or unresolved issues to senior administrators and relevant IT staff as needed.
Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance.
Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.
Develop and deliver user training on Microsoft 365 features and create documentation to help end-users maximize the platform's capabilities.
Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.
Position Qualifications:
Well-versed in Microsoft 365 administration.
Experience with end-user support and troubleshooting for Microsoft 365 services.
Experience with endpoint management using various MDM services (Workspace One, Intune)
Familiarity with Exchange Online.
Ability to follow structured migration and onboarding processes.
Strong communication skills for providing practical user training and support.
Minimum Education/Certification Requirements:
Bachelor's Degree or Equivalent Experience.
The target annual salary is $63,000-$67,000.
Skills Matrix:
Skill/ Required /Desired/ Years of Experience
Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID)/ Required/ 3
Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID/ Required/ 3
Experience with Azure AD Connect/ Required/ 3
Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes, and public folders/ Required/ 3
Extensive experience with supporting MS Office suite 2010, 2013, and 2016 as well as Windows 7, 8, 10, 11/ Required/ 3
Troubleshooting Outlook client connectivity issues/ Required/ 3
Troubleshooting email delivery and email routing issues/ Required/ 3
Expert-level customer service and client-facing expertise with Office 365/ Required/ 3
Experience supporting and training end-users on Outlook 2010, 2013, and 2016 and configuring it for new O365 service/ Required/ 3
Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online, and O365 online services/ Required/ 3
Certifications: Microsoft 365 Certified: Administrator Expert/ Required
Bachelor's Degree or Equivalent Experience/ Required